Adult social care covers a wide range of activities that help people who are older or living with disability or physical or mental illness to live independently and stay well and safe. We work with people and organisations to protect their rights and prevent abuse and neglect. We also assess their needs and provide or arrange services to support them. This is our legal duty under the Care Act 2014. Although some services, such as advice and information, are available to anyone, most publicly funded social care in England is only available to people with the highest needs and lowest assets. People with assets worth more than £23,250 are normally not eligible. Local authorities are responsible for assessing people’s needs and, if individuals are eligible, funding their care.
The types of activities that the council provides include information and advice, assessment of eligible needs, support for unpaid carers, formal care services and specialist housing.
The council currently provides formal care and support to just over 2,100 individuals, either through services commissioned by the council or by providing individuals with a ‘direct payment’ to purchase it themselves.
The Council has a number of statutory responsibilities relating to housing and planning across Herefordshire. Herefordshire Council is classed as a non stock holding authority. Housing services include working with those on the housing register and implementing the Council’s housing allocations policy, frontline support services for those facing and at risk of homelessness and those who become street homeless. The Council also carries out proactive work to address issues caused by empty homes in the County.
The service also supports new and refurbished housing provision, including affordable housing and is responsible for assessing and meeting the identified accommodation needs of vulnerable people. The service also has responsibilities for refugees and asylum seekers as well as Veterans.
Herefordshire Museum Service has been safeguarding the cultural heritage of Herefordshire since 1874. The service runs three sites across the county: Hereford Museum and Art Gallery, the Black and White House Museum, and the Museum Resource and Learning Centre. Currently undergoing a period of change, the service is transitioning to a socially engaged organisation, committed to supporting access to heritage across the county, with a major redevelopment project underway to enhance this mission. The collection contains around 150,000 objects, telling the history and stories of Herefordshire and its people. These collections are predominantly owned by Herefordshire Council, with a small number of items—about 0.1%—on loan. Herefordshire Council has a legal responsibility to safeguard these objects for future generations.
Through Talk Community, Herefordshire Council partners with communities to promote healthier, resilient lives. By focusing on strengths, we support individuals and communities to identify what matters to them and build independence.
The Talk Community Directory serves as a one-stop shop for information and advice, listing over 700 services, fulfilling the council’s duty under the Care Act 2014. This digital hub, alongside a weekly newsletter, connects residents to resources on financial support, community activities, health services, and more.
Our Community Development Officers connect the voluntary sector, community organisations, and statutory services to address local challenges. Through Community Action Networks, they foster collaboration, build resilience, and upskill volunteers.
Talk Community Hubs are safe, welcoming spaces, run by volunteers across Herefordshire, where residents can access resources that support well-being and independence, reflecting each community’s unique needs.
Our Talk Community staff connect vulnerable residents to essential community services, bridging statutory care with community support.
Talk Community coordinates key support programs including:
Our work promotes an all-ages approach, empowering communities, supporting early help, and reducing demand on health and social care, contributing to a resilient Herefordshire.
The Council has a responsibility to deliver services that improve or protect health and support the health and wellbeing of local people of all ages. Smoking, obesity, a poor diet and high levels of alcohol consumption all greatly increase the risk of heart disease, cancers, strokes and diabetes.
Public Health is about helping people to stay healthy and protecting them from threats to their health. Examples of public health work include controlling infections, programmes to prevent illness or diagnose illness as early as possible, programmes to support healthy behaviours, ensuring access to healthy food, safe housing and places, and responding to major incidents and disasters. The Public Health team also implement educational programmes, develop evidence-based policy and strategies, and conduct needs assessment to define priorities that will improve outcomes and practice. Good Public Health services can save both the Council and our health system money by preventing avoidable disease or disability and slowing the deterioration from many diseases.
This budget includes the money that is spent on services such as early years support, including health visiting and school nurses, community-based infection control nurses, drug and alcohol services, sexual health services, health checks, supporting people to stop smoking or to reach a healthy weight and falls prevention.
We help children and young people in Herefordshire who are vulnerable or at risk of harm to be safe and well. We work with families and other organisations to protect their rights and prevent abuse and neglect. We also assess their needs and provide or arrange services to support them. This is our legal duty under the Children Act 1989, 2004 and 2017 and the Health and Social Care Act 2018.
We support children to stay safely with their families or family networks when they need help and protection. Working with parents and children we help make changes and improve outcomes by tackling the things that cause concerns and the family distress. Currently we support 1,095 individuals.
We provide services for 363 children and young people who can’t live with their own families, finding them loving foster families and good homes and making sure that they are healthy and happy. When young people are leaving our care, we make sure they have a safe place to live and a plan for their goals for the future.
We provide social care services for 207 children and young people with very complex disabilities and health needs, who need high levels of practical physical care and support.
We help families, children and young people in Herefordshire who are facing difficulties to overcome them and prevent future problems. Currently there are 628 individuals being supported by Early Help, Chat Line and Targeted Services.
We welcome children and young people who come to our country alone as asylum seekers and need our help. We give them care, support, education and a chance for a better future.
We provide access to education for Herefordshire’s children and young people, including those who are excluded from school or in the criminal justice system. We also oversee the school admissions process, make sure there is enough early years’ provision for children under five and provide specialist services to support schools to improve. We also support children and young people with their education and health and care plans, allowing them to get the support they need to thrive in our schools.
Statutory responsibilities – we deliver the following as part of our statutory responsibilities:
We support the work of the careers and enterprise company locally by helping all secondary schools and colleges to transform careers education by linking education with business and helping them to achieve the Gatsby Benchmarks of world class careers guidance. Implementing high quality careers guidance helps young people make more informed decisions around their future choices
We work with partners to meet the needs of children and young people aged 0 - 25 with special educational needs and disabilities (SEN) and their families. We assess their needs and provide or arrange appropriate support according to their individual needs.
We support some SEN pupils in schools with educational psychologists, speech and language therapy and occupational therapists. This is our legal duty under the Code of Practice 2014.
We offer a structured programme of support which is designed to promote independent travelling skills for young people with special educational needs. Assessments are undertaken by the travel trainers in conjunction with the young person, their school or college, work placements and their family. The assessment is designed to determine that the young person is aware of their environment and other people, can recognise dangers, can use pavements and road crossings appropriately.
We provide support to vulnerable children, children in care and previously in care to ensure that they have access to high quality education and set ambitious targets to help them achieve good outcomes.
We oversee the schools’ estate ensuring that children have access to education and training in suitable accommodation and oversee the schools’ capital funding to ensure sufficient school places are available where they are needed.
We are responsible for collecting and treating household waste in Herefordshire. This includes recycling, garden waste and black bin waste. We collect and dispose of about 80,000 tonnes of waste every year.
We also have to provide places where people can take their household waste which provides greater options for recycling, reuse and the disposal of non-recyclable waste. These are called household recycling centres. We have 6 of these, one in Hereford City and one in each of the market towns. They can be visited by about 565,000 people every year and they handle about 30% of our overall waste every year.
We have to keep the roads in Herefordshire safe for everyone. Herefordshire has in excess of 3,200km (2,000 miles) of maintained highways, 13,356 street lights, illuminated bollards and signs, 724 bridges, over 30,000 trees and some 3,380km (2,100 miles) of Public Rights of Way. We fix potholes, resurface roads, make roads safer, clear snow and ice in the winter, unblock drains and cut grass on the sides of the roads as well as emptying litter bins.
Transportation covers a wide range of services that the council needs to deliver. This includes support bus services and administering and paying for concessionary bus travel (i.e. the bus pass). We administer grants to community transport organisations. We manage changes to bus timetables and look after bus infrastructure such as bus stops, bus seating and information at bus stops. We deliver road safety education to all schools across the county; primary and secondary, working with the police.
Strategically, we deliver the Local Transport Plan, as well as smaller scale plans such as the Local Cycling and Walking Infrastructure Plan. The purpose of these plans is to bring together all our ambitions for transport across the county, to then apply to central government for funding to deliver these schemes. Local Authorities do not hold their own funding for transport schemes, so we need to demonstrate that we have a clear strategy so central government have confidence we can deliver.
It is the Council's statutory duty to provide Home to School (HTS) and Special Education Needs and Disability (SEND) Transport for eligible children to access education settings. This means moving thousands of children across, and out of, the county every day for school. Much of the transport is provided by third party suppliers. All drivers are fully trained. For SEND transport both drivers and passenger assistants have extra training to support a fully compliant service.
We have experienced an increase in number of children that are eligible for free transport as a result of access to nearest schools being limited. We have also seen a substantial increase in children with an Education and Health Care assessment, which leads to a recognised need for transport.
Due to the rural nature of the county, and the cost of using third party suppliers, transport costs can be £200+ per day.
Economic Development and Strategic Planning
Economic Development helps to create the conditions to deliver sustainable growth across the county, by supporting businesses to grow, helping to create jobs, in order to grow the local economy and improve business confidence.
This covers providing support, advice and funding for local businesses, encouraging inward investment, developing employment land and improving our town centres.
The Economic Development service also manage and distribute any funding which comes into the Council from Government, (such as the UK Shared Prosperity Fund), to support business, skills development, regeneration and the wider economy.
The Strategic Planning service are in charge of planning for minerals and waste in Herefordshire. We also give advice on planning for infrastructure, such as roads, schools and health services. We do this by responding to consultations on planning applications and on local area plans.
Regulatory Services: Environmental Health and Trading Standards (EHTS)
Environmental Health and Trading Standards work collaboratively to protect public health and consumer rights. Key areas of impact include:
Environmental Health
Licensing: Environmental Health oversees licensing for premises such as those serving alcohol, hosting events, or providing taxi services. This includes ensuring compliance with health, safety, and community standards, such as noise control, sanitation, and public safety.
Food Safety and Infectious Disease Control: Environmental Health enforces food safety standards to ensure food is safe, wholesome, and produced in clean, hygienic conditions. This includes inspecting food businesses, testing food products, and ensuring proper handling, storage, and preparation practices to protect public health.
Trading Standards
Consumer Protection: Trading Standards prevent businesses from selling counterfeit goods or unsafe products. For example, if a shop is found selling fake or dangerous electronics, Trading Standards may confiscate goods and prosecute offenders.
Corporate services include Property Services including energy costs; Law and Governance, Human Resources; Finance, Audit & Procurement; IT Support; Communications; Customer Services; Policy and Performance; and Project Management/Transformational projects.
This budget includes financing costs, pension costs and the cost of administering Council Tax, Business Rates and Housing Benefit.
The Car Parking service manages 4,374 off-street parking spaces across the county. £5.4m income is generated from car parking on street parking, permit schemes and Parking Charge Notices (PCN’s).
The Council is able to increase income by raising levels of council tax each year. If you would like to change the level of income the Council raises through council tax as part of balancing your budget, please use the slider below to tell us how much you would like council tax to change in 2025-26.
Based on current guidance from Central Government as at October 2024, if the Council increases council tax (excluding any increases relating to the adult social care precept) by over 3% in a year we would need to carry out a referendum, where all residents over 18 will be asked to vote on whether they accept the proposed increase or not.